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Privacy Policy

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Shin-Yoko Ramen Co., Ltd. ("we", "our", or "us") is deeply committed to protecting your privacy and personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, utilize our online platform for services, or interact with us online. We operate in compliance with the principles of the General Data Protection Regulation (GDPR) and the Act on the Protection of Personal Information (APPI) of Japan, ensuring the lawful, fair, and transparent processing of your personal data.

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Information We Collect

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We gather various types of information to provide and enhance our authentic ramen dishes, seasonal menu specialties, takeout and delivery services, and catering for events. This collection is done with your consent or based on a legal basis.

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• Personal Data: When you engage with our online platform or services, we may request personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:\n
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  • Your Name
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  • Contact details (e.g., telephone number, shipping address, email address)
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  • Payment information (e.g., credit/debit card details for transaction processing; please note we do not store full payment card numbers on our servers)
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  • Order details (e.g., specific ramen dishes, beverage pairings, dietary preferences, special requests)
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  • Account login credentials (if you create an account for streamlined service)
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  • Details related to catering events (e.g., date, time, location, guest count, menu choices)
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• Usage Data: We automatically collect information that your browser sends whenever you visit our website or access our online platform. This Usage Data may encompass your Internet Protocol (IP) address, browser type and version, the pages of our website you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
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• Cookies and Tracking Technologies: We utilize cookies and similar tracking technologies to monitor activity on our online platform and retain certain information. Cookies are small data files that may include an anonymous unique identifier. You have the option to configure your browser to decline all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our service may not function correctly.
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How We Use Your Information

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Shin-Yoko Ramen Co., Ltd. uses the collected data for the following essential purposes:

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• To provide and maintain our services, including processing your orders for ramen and other dishes, managing takeout and delivery logistics, and facilitating catering services.
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• To communicate with you about changes to our services.
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• To enable your participation in interactive features of our online platform when you choose to do so.
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• To offer comprehensive customer support.
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• To perform analysis and gather valuable insights to continuously improve our services and offerings.
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• To monitor the usage of our online platform.
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• To detect, prevent, and resolve technical issues.
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• To send you news, special offers, and general information about other goods, services, and events which we provide that are similar to those you have already purchased or inquired about, provided you have not opted out of receiving such communications.
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Legal Basis for Processing Personal Data

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Our legal basis for collecting and using your personal information varies depending on the specific Personal Data involved and the context in which we collect it. Shin-Yoko Ramen Co., Ltd. may process your Personal Data because:

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• We need to perform a contract with you (e.g., processing your food order, managing a catering event).
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• You have granted us explicit consent to do so (e.g., for direct marketing communications).
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• The processing aligns with our legitimate interests and your rights do not override those interests (e.g., for service enhancement, fraud prevention, or security measures).
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• We are obligated to comply with legal requirements (e.g., tax regulations, food safety standards).
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For users in Japan, our processing of your personal data is conducted based on your consent, contractual necessity, or other lawful grounds as stipulated by the Act on the Protection of Personal Information (APPI).

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Disclosure of Your Information

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We may disclose your Personal Data when we believe in good faith that such action is necessary to:

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• Comply with a legal obligation (e.g., a judicial order, government request).
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• Protect and defend the rights or property of Shin-Yoko Ramen Co., Ltd.
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• Prevent or investigate possible wrongdoing in connection with our services.
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• Protect the personal safety of users of our services or the public.
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• Protect against legal liability.
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We may also share your information with trusted third-party service providers who assist us in operating our online platform, conducting our business, or serving our users. These parties are contractually obligated to keep your information confidential and to comply with applicable data protection laws. Examples include payment processors, delivery services, and website analytics providers. We assure you that we do not sell your personal data to any third parties.

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Data Retention

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Shin-Yoko Ramen Co., Ltd. will retain your Personal Data only for the duration necessary for the purposes outlined in this Privacy Policy. We will retain and use your Personal Data to the extent required to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

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Data Security

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The security of your data is of paramount importance to us. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to employ commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. We implement a variety of security measures, including encryption, access controls, and regular security audits, to safeguard your data against unauthorized access, disclosure, alteration, or destruction.

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Your Data Protection Rights

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Depending on your location and applicable data protection laws, you possess certain rights regarding your Personal Data. We are committed to taking reasonable steps to enable you to correct, amend, delete, or limit the use of your Personal Data. Your rights may include:

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• The Right to Access: You have the right to request copies of your personal data held by us.
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• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
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• The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
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• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
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• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
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• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
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• The Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.
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To exercise any of these rights, please contact us at the address provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

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International Data Transfers

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Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

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If you are located outside Japan and choose to provide information to us, please be aware that we primarily process data, including Personal Data, in Japan. Shin-Yoko Ramen Co., Ltd. will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. No transfer of your Personal Data will occur to an organization or a country unless adequate controls are in place, including the security of your data and other personal information, such as reliance on adequacy decisions or standard contractual clauses where applicable.

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Children\'s Privacy

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Our services are not directed to anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we will take immediate steps to remove that information from our servers.

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Changes to This Privacy Policy

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We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page. We will also update the "last updated" date at the top of this policy (though not part of the output, for internal reference). You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy become effective when they are posted on this page.

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